Get in touch with us
Get in touch with us
If you seek assistance or guidance in procuring a watch for yourself, a family member, or a friend, we are here to help. Kindly complete the contact form below, and our team of knowledgeable watch specialists will promptly reach out to you.
Speak to a member of our team
Speak to Harvey
Hello, I’m Harvey, the proud founder of Watches of Henley. With a rich background spanning over five years, I have immersed myself in the world of buying, selling, and collecting watches. This journey has allowed me to cultivate a deep appreciation for the artistry and craftsmanship behind these remarkable timepieces.
Frequently Asked Questions
Watches
If you are interested in purchasing a watch, we offer two convenient options for you to choose from. Firstly, you can easily make a purchase of your preferred watch directly through our online store. Alternatively, if you prefer a more hands-on experience and would like to see the watch in person before making a final decision, we kindly request that you place a non-refundable deposit of £150 to secure the watch. The remaining balance will be due upon receiving the watch in person.
By providing these options, we aim to accommodate different preferences and ensure a seamless purchasing process for our valued customers.
Accessories
You can easily browse and purchase all of our accessories directly through our website. Our online platform provides a convenient and user-friendly shopping experience, allowing you to explore our wide range of accessories and make your selection with just a few clicks.
We offer flexible payment methods to cater to your convenience. For online purchases made through our website, we accept Credit and Debit Cards, ensuring a secure and hassle-free transaction.
For face-to-face transactions, we provide the option to make payments via BACs Transfer, allowing you to transfer funds directly to our designated account.
Additionally, we understand that some customers may prefer cash payments. Therefore, we accept cash payments up to £5,000 per customer, providing a convenient option for those who prefer this method.
Watches
We currently do not offer international shipping on watches.
Accessories
We do offer international tracked shipping via Royal Mail for all watch accessories
To ensure a reliable and transparent delivery process, we exclusively utilise the services of Royal Mail for all our parcels. For domestic shipments, we employ the Royal Mail Tracked 48 service, while for international orders, we utilise the International Tracked service. These services offer end-to-end tracking, enabling you to monitor the progress of your parcel until it reaches your doorstep.
Absolutely! We proudly provide a 1-year warranty on all watches sold by us, ensuring your peace of mind and confidence in the exceptional quality and working condition of your timepiece.
During the warranty period, you can rely on us to address any functional issues that may arise with your watch. Our dedicated team will promptly assist in diagnosing and resolving any covered concerns, ensuring that your watch continues to deliver optimal performance.
However, it’s important to note that the warranty does not extend coverage to accidental damage, loss, or theft of the watch. We encourage you to take appropriate precautions to safeguard your timepiece and consider obtaining suitable insurance coverage for added protection.
We take pride in offering a curated selection of pre-owned watches, each with its own unique story and character. While some of our watches may be in unworn or new condition, we do not classify them as “brand new” since we are not authorised dealers.
However, we assure you that every timepiece we sell is meticulously inspected, authenticated, and held to the highest standards of quality.